Drug Information Call Centers Fall Short; Probe Finds Medicare Plan Recommendations to Be Highly Inaccurate

Summary

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WASHINGTON (AP) - Seniors should think twice about relying on guidance from private insurers when selecting a Medicare drug plan, government investigators indicate in a new report.

Many of the 43 million people eligible for Medicare drug coverage rely on insurers' call centers for information about what plan would best meet their needs. In March, investigators made 900 calls to 10 of the largest drug plan sponsors. They said they got complete and accurate answers only a third of the time.

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Drug Information Call Centers Fall Short; Probe Finds Medicare Plan Recommendations to Be Highly Inaccurate

"Our calls to 10 of the largest (drug plan) sponsors' call centers show that Medicare benefi...

See the full content of this document

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